How does ZOOM Pharmacy work? It’s as easy as one, two, three! ONE … Get your prescription sent to ZOOM Pharmacy by your medical centre or via patient portal. TWO … Once ZOOM receives your prescription, we contact you to confirm your order, and to answer any questions you may have. THREE ! ZOOM packs
How much will it cost me? On four medicines or more? If you are on four or more regular pills/tablets every day, and qualify for our life-changing monthly medicines service – get FREE prescriptions with FREE daily sachet packing and FREE delivery to your door.* For other orders, prescription ($5 per medicine item) and a
TELL YOUR MEDICAL CENTRE TO SEND IT Tell your medical centre to send your prescription to ZOOM Pharmacy by EMAIL script@zoompharmacy.co.nz or FAX 0508 966 696 If they are having trouble sending your prescription, call us on FREEPHONE 0508 966 622 Please note: if your medical centre refuses or delays sending your prescription to ZOOM, or
If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s my decision what pharmacy I use – not yours. The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code‘. Your
No. In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in
Once you have confirmed your order and paid any fees that may apply, your order is usually packed then picked up from our Auckland based pharmacy, either later that day, or the following morning, by NZ Post Courier. You will be sent a tracking link (by email or text) so that you can track your
Yes. You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal. Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM. How do I select ZOOM Pharmacy in my patient portal? Once you have selected your new prescription meds, the option to select ‘ZOOM
Yes, you can get all your prescription medicine from ZOOM. ZOOM dispenses and delivers prescription medicine, both funded and unfunded. Make it simple for yourself and save time and money. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM. Easy!
Yes, if apps aren’t your thing – no worries, you can still use ZOOM Pharmacy and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. Easy!
Selecting the ‘ZOOM Pharmacy’ option in your medical centre patient portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to
Sachet packs sort all your medicines into easy to take doses. Each individual sachet is clearly labelled with your name, the medicines inside, the date, day of the week, and time to take it. Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you
Yes, once ZOOM receives your prescription, we will always notify you to confirm we have it. If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track. Invitation to download the ZOOM app When
