Established 2017 – proudly Kiwi owned & operated

David Taylor, Founder & Managing Director of ZOOM talks about helping Kiwis to enjoy the full health benefits from their prescribed medicines.

ZOOM Pharmacy provides personalised care, specific to you

“Historically, delivering healthcare has been focused on hospital, medical centre and pharmacy services. ZOOM believes the focus should actually be on meeting the needs of the patient. That’s why we deliver a pharmacy service that is individually tailored to the specific needs of each of our patients.”

David Taylor, Managing Director of ZOOM Health, talks about ZOOM

0:00 Why ZOOM was started
0:52 The patients we serve
2:18 Personalised daily support via the patient’s mobile
3:08 Robotics free up pharmacists to talk with patients
4.32 Take your medicine and be healthier

‘Some things they said would never catch on…’

Customer satisfaction 5 star

ZOOM Pharmacy Net Promoter Score® ‘World Class’

The Net Promoter Score or NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0-49 is considered ‘good’. If your NPS is 50-69 this is considered ‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones. An NPS 70 or above is considered ‘world class‘. This places you in the list of top customer-centric companies. This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals.