Your Prescription Delivered To Your Doorstep - Completely Free!
Trusted, convenient, and dependable. Never have to leave home to get the medications you need to live a full life.
It’s easy and fuss-free!
Nationwide delivery in as
fast as 1-2 working days
Free Prescriptions for
4+ medications
Safe
and reliable
Organises new and
repeat prescriptions
Medication delivered to your doorstep FREE! *
4 Simple ZOOM steps
Send ZOOM a photo of your prescription, use your patient portal, or tell your medical centre to send it to us.
ZOOM then confirms
your order with you.
After confirming, expect your ZOOM order to be delivered in 1-2 working days nationwide.
For new and repeat prescriptions, ZOOM helps organise your medicines, making your next order a breeze!
THE ZOOM PHARMACY
DIFFERENCE
- Fill Your Prescriptions
- Organise new and repeat orders
- Pharmacist phone consultation
- Create personalised medical info
WE MAKE IT SIMPLE
Your medication sorted and delivered. Find out what service works for you.
Frequently Asked Questions
FREE shipping for prescriptions with 3 or more medicines on them. For prescriptions with 1-2 medicines on them a $5 shipping fee may apply.
Normal prescription fees may apply. There is no prescription charge for children under 14.
FREE services!
On four meds or more? Get FREE prescriptions (for fully funded medicines), FREE packing and FREE delivery.*
Nationwide service
We deliver anywhere in New Zealand, including rural. From Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Napier, Whangarei and Hibiscus Coast – to smaller places like Paraparaumu, Huntly, Gore, Kerikeri, Greymouth, Geraldine, Cromwell and Dargaville – just to name a few!
Unfunded medicines
Check out ZOOM’s unfunded prescription medicine prices in our SHOP. If your medicine is not listed, contact us to find out more. Check out our great prices for: Viagra, Duromine, EpiPen, Vedafil, Crestor, Efexor, Forxiga, Losec and more.
If your medicine is not listed, call 0508 966 622 to find out more.
Family prescription subsidy scheme
Ask about our prescription subsidy scheme and receive FREE prescriptions for you and your family. If you have a partner/husband/wife and/or dependent children living in your household, let us know so we can link you together and help your family save.
If your medicine is not listed, call 0508 966 622 to find out more.
*free prescriptions for fully funded medicines only, ‘Special Foods’ may incur a delivery fee.
Option 1. USE YOUR PATIENT PORTAL
If you’re using a patient portal like ManageMyHealth, Health365 or ConnectMed, select/enter ‘ZOOM Pharmacy’ when it asks for your chemist name. Find out more in our FAQ ‘Can I use my patient portal to get my prescriptions sent to ZOOM?’
Option 2. SEND A PHOTO OR SCAN
Take a photo of your prescription and securely upload your prescription to ZOOM.
Option 3. FREEPOST OR COURIER IT
Put your prescription in an envelope and freepost (no stamp needed) or courier it to ZOOM yourself. Find our address details in the CONTACT tab.
Option 4. TELL YOUR MEDICAL CENTRE TO SEND IT
Tell your medical centre to send your prescription to ‘ZOOM Pharmacy’.
If your medical centre refuses, delays, or makes it difficult sending your prescription to ZOOM, or automatically directs it to another pharmacy instead without your permission, gently remind them of the “Code of Health and Disability Services Consumers’ Rights“. It’s your fundamental patient right to choose which pharmacy you use, and the duty of your medical centre to send your prescription to the pharmacy of your choice.
If your medical centre says “We don’t use ZOOM” you can remind them – it’s actually my choice what pharmacy I use – not yours.
The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code’. Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand ‘Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.
CALL 0508 966 622 FOR HELP OR TO FIND OUT MORE!
It’s the duty of your medical centre to send your prescription to the pharmacy of your choice.
If your medical centre refuses, delays, or makes it difficult sending your prescription to ZOOM, or directs it to their preferred pharmacy instead without your permission, gently remind them of the “Code of Health and Disability Services Consumers’ Rights“.
If your medical centre says ‘we don’t use ZOOM’ you can remind them – it’s actually my choice what pharmacy I use – not yours.
Patient choice of pharmacy enshrined in the Code
The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code’.
Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand ‘Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.
If you have any problems or difficulties, call 0508 966 622 and we’ll sort it for you!
No.
In your tracking link, you may wish to direct where you would like the courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in specific instructions like ‘go down the path to the left of the garage door and leave by the red door’ for example.
Note that, for health and safety reasons, controlled and fridge medicines CANNOT just be left, nor can some expensive unfunded medicines that you have paid extra for. So for these special deliveries only, Courier Post will knock on your door, then step back two metres. They will wait for someone to come to the door. The courier will then ask that person for their name (to record proof of delivery) and leave your parcel on the doorstep.
How do I track my delivery?
If you wish to see how your delivery is progressing, click on your order tracking link sent to you by text and/or email, to find out where your delivery is at.
What is the best delivery address to choose?
ZOOM recommend you choose a delivery address where someone is there to receive your delivery. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.
Once you have confirmed your order and paid any fees that may apply, your meds order is sent out either that day, or the following morning. Delivery is overnight, but we suggest you allow 1-2 days for delivery, depending on where you live in New Zealand.
Our deliveries are done by Courier Post and actioned with urgency and priority during Level 1.
A sachet pack order will take longer as it needs to be made up, however ZOOM sends it out to you well before you are due to start it.
If you need an order urgently, please let our team know.
Yes.
You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal.
Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM.
How do I select ZOOM Pharmacy in my patient portal?
Once you have selected your new prescription meds, the option to select ‘ZOOM Pharmacy’ will either appear in a drop down menu OR simply select the ‘Chemist/Pharmacy Name’ option, and enter ‘ZOOM Pharmacy’.
This is what your patient portal might look like below, but there may be other examples:
Example 1 – ManageMyHealth
Example 2 – Health365
Example 3 – ConnectMed
If you can’t find ZOOM Pharmacy listed in your patient portal, or you have any difficulties, just give ZOOM a call on 0508 966 622 and we’ll sort it for you!
What happens next?
When you select ‘ZOOM Pharmacy’ this will trigger a message to your medical centre, requesting your prescription be sent to ZOOM.
When will ZOOM receive my prescription?
Most medical centres will process your request within 24 hours (one day). Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.
If you haven’t heard from ZOOM or you think it is taking too long, let us know immediately
If you can’t find ZOOM listed in your patient portal, or you have any difficulties, just give ZOOM a call on 0508 966 622 and we’ll sort it for you!
Yes.
ZOOM dispenses and delivers prescription medicines, both funded and unfunded. Make it simple for yourself. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM. Easy!
Selecting the ‘ZOOM Pharmacy’ option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM.
When will ZOOM receive my prescription?
Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.
Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.
If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.
Remember, it’s important to let your medical centre know your mobile phone number if you have one. They can then include it on your prescription in your contact details. This is useful for ZOOM, so we can easily contact you.
Yes.
If apps aren’t your thing – no worries! You can still use ZOOM and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. Easy!
Once you request a repeat with ZOOM, we send your request to your doctor. Typically, your doctor approves or declines repeat requests within 1-2 working days. As soon as we hear back from your doctor, we will let you know. If your doctor wants to see you first (e.g. to check your blood pressure) we will let you know. Repeat requests made on weekends or public holidays may take a little longer.